Official iOS App Support

Sarge AI Exam Prep Suite

Direct Customer Support & Knowledge Base · Published by Joel Marinelli

Need Help or Have a Question?

Our dedicated support desk is here to assist you with any questions, subscription inquiries, bug reports, or content feedback across all Sarge AI iOS applications.

Email Support Desk

Developer & Data Controller: Joel Marinelli (Sarge Exam Prep Technologies)
Direct Support Email: jmarinelli19@gmail.com • Typical response time: Within 24–48 hours.

Covered iOS Applications

DMV & CDL Test Prep: Sarge AI
ASVAB Test Prep: Gen. Sarge AI
ATI TEAS 7: Nurse Sarge AI
CNA Prep: Chief Nurse Sarge AI
NCLEX RN & PN Prep: Sarge AI
PTCB Pharmacy Prep: Sarge AI
FNP Nurse Board Prep: Sarge AI
Esthetician Prep: Sarge AI
HESI A2 Nursing Prep: Sarge AI
ASWB & RBT Exam Prep: Sarge AI
Real Estate Exam: Sarge AI
FAA Part 107 Prep: Sarge AI

Frequently Asked Questions (FAQ)

1. How do I switch between exam tracks inside my Sarge AI app?
Open the app and tap the Profile tab in the bottom navigation bar. Tap Switch Track (or select your desired licensure track) to immediately toggle between your available exam tracks (e.g., DMV vs. CDL, NCLEX-RN vs. NCLEX-PN, FNP ANCC vs. AANPCB, Esthetician vs. Cosmetology, FAA Part 107 vs. Private Pilot, etc.).
2. How do I restore my Pro Pass subscription on a new iPhone or iPad?
Ensure you are signed in with the same Apple ID used to make the original purchase. Open the app, go to Profile or the Pro Pass screen, and tap Restore Purchases. Apple StoreKit will immediately re-validate and unlock your active entitlement.
3. How do I manage or cancel my auto-renewing subscription?
All subscriptions and billing are handled directly and securely through Apple App Store In-App Purchases. On your iOS device:

1. Open the iOS Settings app.
2. Tap your Apple ID name at the very top.
3. Tap Subscriptions.
4. Select your Sarge AI app subscription and tap Cancel Subscription.

You will retain full Pro access through the end of your current paid billing period.
4. How do I reset my study progress or delete all local records?
All question history, readiness telemetry, and mistake logs ("The Brig") are stored locally on your device inside a sandboxed SQLite database. To erase everything and start fresh, open the app, navigate to the Profile tab, and tap Reset All Data & Restart Setup.
5. How do I report a question update or exam blueprint change?
We continuously audit official exam blueprints and statutory updates. If you spot an updated regulation or exam question, please email us via the Support Desk button above with the app name and question topic.